IBM Lotus Sametime
Do you have a dispersed customer, employee or partner community?
Do you struggle with communicating and coordinating amongst those groups?
Are rising fuel costs tapping your travel budgets?
Enterprise Instant Messaging
Business grade instant messaging streamlines communications, connects with supported mobile devices and supported public IM networks and sports built in VoIP and video chat
Web Conferencing
Helps you save on travel expenses and keeps your team together, in live web-based meetings
Unified Messaging and Collaboration
Helps business people work together and removes the complexities of finding the “best way” for people to get connected
Benefits
Gartner estimates …
IM [instant messaging] can reduce long distance calls by 30%, reduce e-mail usage by 40% and lead to a 15% reduction in voicemail usage.
Key customer benefits
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Improving customer service while reducing costs
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Increased competitiveness
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Respond more quickly and cost-effectively to new opportunities
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Grow service offerings without growing IT infrastructure and costs
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Enhance communications with business partners, customers
For IT
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Deliver an extensible platform
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Improve the efficiency of communications
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Protect confidential information and assets
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Reduce the number of communications tools you need to support
For Line of Business
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Keep your projects on track and your team on the same page
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Conduct meetings with dispersed teams over web conferencing
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Improve customer service by cutting time to answers, reducing phone time and increasing customer satisfaction
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Reduce telephone and travel costs
For end-users
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Communicate more quickly and more efficiently
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Find and access the expertise and knowledge throughout your organisation
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Strengthen your relationships with colleagues, business partners, suppliers, and customers
Link to IBM Sametime home page
